emergency service

HES

Are you experiencing a business-critical disruption on your webshop?

Our services are monitored 24/7. If you think the disruption is caused by our platform, please wait 5 minutes before reporting a disruption, our 24/7 monitoring probably noticed it and the automatic emergency rescue procedure is already initiated.

The goal of the Hypernode Emergency Service (HES) is to guarantee the short-term continuity of the services of the webshop for visitors when there is a business-critical disruption. Read more about the Hypernode Emergency Service.

For Hypernode customers

Continue with Hypernode account

For Hipex customers

I do not have SLA number
  • Please note that this service is unavailable during office hours. You can reach our support team by email, chat or phone (0031205216226) from 9:00 A.M. to 6:00 P.M CE(S)T on Monday till Friday.

Current status

The cause of the disruption could be an already known issue or planned maintenance. If this is the case, you don't need to contact us, as we're already aware and working on it.

At this moment there are no service interruptions nor a scheduled maintenance.